Returns & Exchanges

At Sirona Hygiene Private Limited, we strive to ensure your complete satisfaction with every purchase; however, due to the intimate nature of our products, we offer a flexible 7-day return policy for items that are damaged, defective, or incorrectly delivered.

Return Process

• 1.
  Initiate Request

  Log in to your account or visit our Support portal within 7 days of delivery to submit a return request with your order ID and photos of the product.

• 2.
  Quality Assessment

  Our hygiene experts will review your submission to verify the eligibility of the return based on the item's unused condition and original packaging.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your registered address within 48 to 72 hours through our logistics partners.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes the final inspection, your refund will be credited to your original payment method or wallet within 7-10 business days.